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Effective Date: April 10 2025
 

This Privacy Policy describes how Rental Oracle ("we", "our", or "us") collects, uses, stores, and protects personal information collected from users of our website and services, including landlords, property managers, and tenants who complete our behavioral assessments.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

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1. What We Collect

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We collect personal and behavioral information relevant to providing property management insights and communication tools.

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From Tenants:

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• Name (Partial) and contact information (Only Email)

• Responses to behavioral scenarios (assessment responses)

• Optional demographic data (if provided voluntarily)

• Feedback or support queries

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From Landlords/Property Managers:

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• Name, contact, and property information

• Preferences related to property management

• Communication and onboarding preferences

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2. How We Use Your Information

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We use the information we collect to:

• Provide behavior-based insights to help landlords manage tenants more effectively

• Create customized onboarding materials for tenants

• Deliver communication recommendations to both parties

• Improve our assessments and platform experience

• Respond to user inquiries and support requests

• Comply with legal obligations

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Important: We do not use the behavioral assessment to qualify or disqualify tenants for housing. The tool is not a screening or scoring system. It is designed to support post-approval property management, communication, and onboarding.

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3. Data Sharing

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We only share information when necessary to deliver our service or as legally required.

We may share your data with:

• Your direct landlord or property manager (if you are a tenant)

• Tenants whose data you manage (if you are a landlord)

• Trusted service providers who help us operate our platform (e.g., hosting, email services), under strict confidentiality agreements

We do not sell or rent your personal data to third parties.

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4. Data Security

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We use commercially reasonable safeguards to protect your information, including:

• Encryption of data in transit and at rest

• Regular security reviews and monitoring

• Role-based access control for staff

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However, no system is 100% secure. We encourage users to also take steps to protect their accounts and information.

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5. Data Retention

We retain user data only for as long as it’s necessary to:

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• Provide services to our users

• Improve our platform and tools

• Meet legal and contractual obligations

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Tenants may request deletion of their assessment data at any time (see Section 7 below).

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6. Cookies and Website Analytics

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Our website may use cookies and tracking technologies to:

• Remember user preferences

• Improve website performance

• Collect anonymized analytics

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You can control cookies through your browser settings. Some functionality may be limited if cookies are disabled.

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7. Your Rights and Choices

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Depending on your location, you may have the following rights:

• Access – You can request access to the personal data we hold about you.

• Correction – You can request corrections to your information if it's inaccurate.

• Deletion – You can request we delete your information (subject to legal requirements).

• Objection/Restriction – You may object to how we use your data or request we limit its use.

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To exercise any of these rights, contact us at chat on the website. We may require identity verification before processing your request.

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8. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect information from children. If we learn that a child has submitted personal data, we will delete it promptly.

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9. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices. We encourage users to read the privacy policies of third-party sites before providing any information.

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10. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll post the new version on this page and update the “Effective Date” above. Significant changes will be communicated via email or website notice.

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11. Contact Us

If you have questions about this Privacy Policy or our practices, you can reach us at:
📧 customerservice@rentaloralce.com
📍 6 am - 9 pm AST

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